Company News
Jul
23
Dedicated server power outage.
Update: as of 12:00PM CST, the server has been restored. Thanks for your patience.
Unfortunately, the data center where two of three of our dedicated servers live has experienced a power outage at around 4.15 CDT today. The data center reports that the "entire power grid in that area is down," and that the local Power company does not yet have an ETA for resolution.
The data center has a UPS system and generator for its own power source. However, they write that "the transfer switch that cuts the data center over to the generator power source failed. We have our Electrical contractor on site now trying to resolve the issue. They have not provided an ETA for resolution at this time."
Usually these things resolve within a few hours. Apologies for the disruptions.
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On July 24, 2008, Nicholas K. Gracilla said:
Power was restored around 5:30pm CST. Technicians are working to restore service to the many servers at this location. We'll post more as soon as we have additional information.
On July 24, 2008, Nicholas K. Gracilla said:
Our backup server has been restored. Server administrators are working to restore our primary server as of 9.15am this morning. Ongoing network problems are making the reboot process more difficult. As of 10.51am, we are being told that the server should be up within the half hour.
Please note that this server outage will also impact our customers using Google Apps for Your Domain mail services. Apologies for the inconvenience.
On July 24, 2008, Nicholas K. Gracilla said:
As of 12:00PM CST, the primary server has been restored. Please feel free to contact us at 312 245 9795 if you are experiencing any additional problems.
Thanks!