Siegel & Callahan works in the complex arena of property tax law. It had an undifferentiated, template website that didn’t match its expertise, progressive client relationships, or company culture.

As part of its digital transformation initiatives, the firm needed not only a website, but private portals for clients, vendors, and electronic payments as well — a transformation from brochureware to work-focused activities.

Through extensive customer experience mapping, design sprints, prototypes, and stakeholder interviews, we established lean product roadmaps for a series of digital products. Using Domain Driven Design and principles of Clean Architecture, we developed independent software components that isolate business logic and workflow from implementation details and external dependencies, building an architecture designed for change. E-commerce portals handle client onetime payments and scheduled payments over time, while work in progress will inform clients on status, handle documents, and manage vendor assignments.